FAQ

 

1. How long does shipping take?

Most orders are delivered within 7–15 business days across the United States. Delivery times may vary depending on the product and your location.

2. Do you offer free shipping?

Yes! We offer Free Shipping on eligible orders within the USA. Any shipping charges will be shown at checkout before you complete your purchase.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your package.

4. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase. After that, your order may already be in processing and cannot be changed.

5. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused and in their original condition. Please contact our support team before returning any item.

6. What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We'll arrange a replacement or refund.

7. Which payment methods do you accept?

We accept all major Visa, Mastercard, American Express, Discover, as well as PayPal, Apple Pay, and Google Pay (depending on availability at checkout).

8. Is my payment information secure?

Yes. Your payment is processed through secure, encrypted payment gateways. We do not store your credit card information.

9. Do you ship internationally?

Currently, we primarily ship within the United States. International shipping may become available in the future.

10. How can I contact customer support?

You can reach our support team by email. We aim to respond within 24 hours on business days.

Email:- support@cartvixa.com

11. Why haven't I received my order yet?

Occasionally, shipping may be delayed due to weather, holidays, or carrier issues. If your order hasn't arrived within the estimated delivery time, please contact us with your order number.

12. Do your products come with a warranty?

Warranty coverage depends on the specific product. If a product includes a warranty, it will be mentioned on the product page.